- Limit the influence of stereotypes on their
personal actions;
- Use the S.T.O.P. technique to minimize multicultural
mishaps;
- Identify the four cornerstones for improving
cultural competencies.
This program can be delivered in a full day of learning or two half day modules. An abbreviated version is available for conference breakout sessions.
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“We were trying to institute
broad cultural change within our customer service
organization, and you brought us specific ideas
and processes to implement that change. They have
become the core of our customer service function
and we continue to value what you brought us.”