- Improve their awareness of the impact of their behavior on others
- Increase acceptance and value differences
- Limit the influence of stereotypes on their personal actions
- Identify the four cornerstones of diversity development
- Identify effective inclusion strategies for individuals and organizations
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“We were trying to institute
broad cultural change within our customer service
organization, and you brought us specific ideas
and processes to implement that change. They have
become the core of our customer service function
and we continue to value what you brought us.”